Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

What will you learn

By completing this diploma you will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre

Entry Requirements: GCE O’Level and A’ Level, SSSCE, WASSCE,
and Mature Students

Duration: 7 months
Yearly Enrollment:
Sept, Oct/Nov

External: March/September
Internal: Weekly

Course Brief:
Particularly suited to those who would eventually like to open their own travel agency, or to those who would like to work in the airline or travel agencies, etc

Who should attend

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents