Airline and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customer competing solely on the basis of product price is not sufficient.

How You Will Benefit
Increasingly, attention to the customer is becoming the criterion by which a company si judged. This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems, which customers inevitably face.

Designed for:

  • All customer contact staff including:
  • Ticket Office, reservation, check-in, traffic, operations baggage
  • service and information desks
  • Cargo reservation and receiving
  • Public relations and sales support personnel
  • Flight attendants

Course Contents:

  • Better standard of customer service
  • Social styles
  • Communication skills
  • Dealing with complaints
  • Customer contact techniques
  • Managing stress
  • Computer Reservation

Entry Requirements: GCE O’/A’ Levels, SSSCE, WASSCE, and Mature Students

Yearly Enrollment

  • Feb/Mar
  • July/September

Duration: 5 months